Druckerhaus24.de Art Museum Interior

A Strategic Partnership with German
Retailer Druckerhaus24.de

Introduction

Druckerhaus24.de is a multi-domain, multi-store office hardware retailer based in Germany. The client sought a more efficient and expert Magento 2 support solution, a search that led them to approach our team directly at our Tbilisi office. Their goal was to find a partner capable of managing their complex digital infrastructure more effectively.

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The Challenge:

Unsustainable Costs and Technical Complexity

The client's primary challenge was a prohibitively expensive existing support developer. This high cost structure limited their ability to invest in improvements for their technically sophisticated e-commerce platform. The system's complexity—encompassing a multi-domain and multi-store setup, multi-channel sales integrations with eBay and Amazon, and a custom ERP integration—demanded a high level of expertise that was proving financially unsustainable.

The Solution:

A High-Value Development Partnership

We proposed a new partnership model designed to provide superior support and development capabilities at a significantly lower cost. The solution involved replacing their incumbent developer with our team. This immediately decreased their development expenditure by a factor of three while simultaneously providing them with more development hours, delivering instant value and creating opportunities for future growth projects.

The Approach: Evolving from Support to Strategic Guidance

The engagement commenced with our team providing dedicated support. However, our role quickly expanded as we demonstrated a deep understanding of their business and technical needs. The client began to rely on us for strategic decisions, including guidance on selecting the best extensions and determining the best technical approach for resolving core issues. This evolution from tactical support to strategic partnership was driven by our proven ability to navigate the complexities of their multi-store, multi-channel e-commerce ecosystem.

Project Execution: Mastering Complexity and Modernization

Our team successfully managed and executed challenging technical initiatives across their complex infrastructure:

  • Complex Migrations: Successfully executed challenging Magento version migrations that required jumping PHP versions, ensuring zero downtime and data integrity.
  • Frontend Modernization: Performed frontend migration to Hyva theme, improving site speed dramatically and delivering a superior user experience.
  • Ongoing Operations: Continue to deliver robust support for multi-store setup, multi-channel integrations with eBay and Amazon, and custom ERP connection.

The Results: Financial Efficiency and Dramatic Performance Gains

This partnership has delivered measurable and sustained value across multiple dimensions:

  • Cost Reduction: Threefold decrease in development costs, freeing up budget for growth initiatives.
  • Performance Enhancement: Site load time improved by 2-3 times, now averaging around 1 second.
  • Operational Stability: 3+ years as dependable daily partner, managing complex multi-channel operations.

Conclusion: A Partnership Built on Value and Expertise

This collaboration with Druckerhaus24.de showcases our core value proposition: delivering expert Magento development and support at sustainable costs. We provided an immediate, high-impact solution to unsustainable expenses and then evolved the relationship to deliver strategic improvements and tangible performance gains. The result is a partnership that has sustained over 3+ years, demonstrating our commitment to long-term client success and operational excellence in complex e-commerce environments.

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